Sally Eaves

Ilenia Vidili, Founder, The Smarter Crew

Biography:
Ilenia Vidili is on a mission to help businesses take advantage of the digital revolution and disrupt from within before being disrupted.

In her speeches Ilenia focuses on how brands should make customer experience their competitive advantage. She believes that delivering an exceptional customer experience is what unlocks the future of businesses.
Ilenia is the proud founder of The Smarter Crew, an innovative consultancy serving businesses worldwide and providing new ways of thinking and new business perspectives.

Presentation Title:
The impact of digital disruption on businesses and why you should make customer experience your competitive advantage in the era of the experience economy.

Mastercalass description:
The world is changing at such a fast rate that it is both scary and exciting at the same time. Today the challenge for businesses is to face the implications of the digital era. Empowered customers no longer just purchase products; they buy experiences from brands they feel confident will deliver on their ongoing needs. That's why is important to improve your customer experience and loyalty, because unless you’re keeping your customers in mind every step of the way, you could be missing out.

Hear about the strategies and best practices being adopted by the most successful companies to engage the digital consumer. This session will explain the reason why you should make customer experience your competitive advantage in the era of the experience economy.

Company description:
The Smarter Crew is an innovative company that provides skills, knowledge and expertise in the ever-evolving digital arena. Our customer experience consultancy and training programs are aimed at forward-thinking businesses that are ready to take action in changing the way they interact with their customers. At the Smarter Crew, we believe that having a great customer experience strategy in place is the key that unlocks the future of businesses. Here, we explore modern ideas, provide innovative ways of thinking and new perspectives to set our customers apart from the average business success.

We create the very best carefully crafted customer experience plans to ensure that any business becomes an outstanding customer-centric one, ready to conquer the digital era.

About OSX

CHANGING THE WAY THE WORLD DOES BUSINESS.

CONNECT.

COLLABORATE.

CREATE THE NEW FUTURE.

Organisers

112-114 High Street
Rickmansworth
Hertfordshire
WD3 1AQ
UK