Paula Kennedy-Garcia, Vice President - Concentrix

Paula Kennedy-Garcia, Vice President - Concentrix

Bio
Paula Kennedy-Garcia is Vice President at Concentrix and is charged with Concentrix’ latest disruptive play in customer management, Solv™, an innovative technology platform that creates an enhanced customer support ecosystem with crowdsourced support, one which lends itself perfectly to the growing empowerment of our modern workforce that is saying good bye to the traditional 9-5.

Presentation Title
Leveraging the gig economy to Rethink the future of CX

Abstract
How might the integration of crowd sourcing technology and the sharing economy change the shape of customer support for the future. Find out how disruptive innovation can converge brand fans and anytime consumer demand to unlock cost reduction, remove the barriers of time and language and simultaneously respond to the challenges of the future of work

About OSX

CHANGING THE WAY THE WORLD DOES BUSINESS.

CONNECT.

COLLABORATE.

CREATE THE NEW FUTURE.

Organisers

112-114 High Street
Rickmansworth
Hertfordshire
WD3 1AQ
UK