Jerry Marshall - Founder Chairman, Transcend Support Ltd

Jerry Marshall - Founder Chairman, Transcend Support Ltd

Bio

Jerry Marshall is an entrepreneur and marketing professional. In 2001 he founded Customer Research Technology Ltd, developer the Viewpoint "Point of Experience" customer feedback system, selling out in 2010. In 2011 he founded and continues to Chair Transcend Support Ltd, a Middle East based contact centre, BPO and IT development business.

Abstract

Growing your business in the Middle East through enhanced customer experience

Generating positive customer experiences - and a rapid professional response to problems - are the key to developing business in our instant and interconnected world. Jerry Marshall draws his lifetime of experience using different tools to harvest data for business improvement, including 'Point of Experience' kiosks, social media interaction, app development, Net Promoter Score and qualitative research, with particular reference to business development in the Gulf and broader Middle East.

About OSX

CHANGING THE WAY THE WORLD DOES BUSINESS.

CONNECT.

COLLABORATE.

CREATE THE NEW FUTURE.

Organisers

112-114 High Street
Rickmansworth
Hertfordshire
WD3 1AQ
UK