Conference Programme

Day One - Wednesday 17 October


10:00 am

Keynote Speaker

Robert Peston

ITV Political Editor
Host of Peston (Politics and Current Affairs TV Show)

The Age Of Uncertainty
Robert Peston will assess the greatest political and economic uncertainties this country has faced for generations - and what they mean for you.

Robert Peston is ITV’s Political Editor and host of their new flagship politics and current affairs show, Peston on Sunday. He covers the latest happenings in Westminster and beyond, interviewing the important players on the national and international political scenes.

More about this speaker


11:30 am

Andy Searle, CEO, BPESA

South Africa – the hidden jewel amongst global offshore service delivery locations

South Africa is a well-established delivery location for Business Process Services enjoying a long standing relationship with UK based companies and investors. Enriched with great talent pools, a robust and compliant business environment and offering a unique balance of cost and quality, South Africa offers global players a highly capable and globally competitive option for delivery of customer facing services and experiences extending into an increasingly enabled digital environment with deep vertical skills in financial services, technology, legal services, human resources, and analytics. This presentation will present the key features of South Africa’s value proposition to organisations that are seeking new value opportunities in their service delivery. 

About this speaker


12:00 pm

Chris Eastham, Director, Fieldfisher LLP + Valerie Evans, Global Legal Counsel, EY Global

Cybersourcing: achieving contract success

This discussion will explore how procuring automated solutions is different to buying software, will identify how your organisation might inadvertently be accumulating risk, and will help you avoid some of the pitfalls that can occur when acquiring this type of technology.

Chris Eastham, Director, Fieldfisher LLP

More about this speaker

Valerie Evans, Global Legal Counsel, EY Global

More about this speaker


2:00 pm

Anne Marie Forsyth, Chief Executive, CCA

Why Outsourcing is Critical for Customer Service Success 

In a landscape of political and economic uncertainty, the growing expectations of our customers, driven by rapid technological advancements, are forcing change.

Business Process Outsourcing has played a critical role in supporting organisations through this period of change and we are now being challenged on the capacity and competency of BPO providers, with organisations now seeking support and partnership for strategic decision-making.

In this session, Anne Marie will explore the key drivers for why organisations outsource, where and when it can be critical for success and why an opportunity exists for the BPO and outsourcing market to showcase skill, capability and expertise to truly drive transformational change.

About this speaker


2:30 pm

Guy Kirkwood, Chief Evangelist, UiPath

RPA and AI: is it the death of BPO?

What impact is RPA and AI really having on the BPO market?

If OSX is about ‘changing the way the world does business’, automation is integral to many of the topics you’re covering: the future of work, future skills, digital transformation and yes, disruption.

Join Guy to find out how to thrive today, and tomorrow.

About this speaker


3:30 pm

John Nurthen, Executive Director, Staffing Industry Analysts

New Ways to Unlock Agility in Recruiting

Recruiters are facing heightened challenges exacerbated by low unemployment levels and the need for agility in an age of increasing business uncertainty. Leveraging insights in recruitment delivery from the latest SIA research, John will share how different recruitment models and services are evolving and highlight key trends and challenges.

Talking points will include the use of new technologies in talent acquisition such as chatbots, robotics, and AI as well as emerging blockchain initiatives.

About this speaker


4:00 pm

RPO Panel Discussion - Chaired by APSCo

How to align recruitment processes and technology with overall business strategy – maximising success of outsourced recruitment models


Nick Bowles, Head of Stakeholder Engagement, APSCo

About Nick Bowles


Jill Bassett, Head of Engineering and Workforce Solutions Director, ManpowerGroup Enterprise

About Jill Bassett

John Nurthen, Executive Director, Staffing Industry Analysts

About John Nurthen

George McRobbie, Service Delivery Director (EMEA), Hudson RPO

About George McRobbie

Julie Smith, Operations Director and Vice President, Volt Consulting Group (EMEA)

About Julie Smith

About OSX






112-114 High Street

Exhibitor Zone